NXGN Software
Effective Date: January 4, 2026 | Last Updated: January 4, 2026
NXGN Software ("NXGN," "we," "us," or "our") is a technology consultancy specializing in mobile application development, artificial intelligence solutions, and cloud-native services built on modern infrastructure platforms. This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our website (nxgnsoftware.com), our professional services, and the platforms and solutions we develop and operate.
We are committed to protecting the privacy of our clients, their end users, and visitors to our digital properties. This policy applies to:
For information specific to our consumer mobile applications distributed through app stores, please see our Mobile Application Privacy Policy.
Business Contact Information: When you inquire about our services, request a consultation, or engage us for professional services, we collect business contact information including name, email address, phone number, company name, job title, and business address.
Contractual Information: When entering into agreements with us, we collect information necessary to establish and maintain the business relationship, including billing information, authorized contacts, and project requirements.
Communications: We retain communications you send to us, including emails, support requests, and feedback.
Website Analytics: When you visit our website, we automatically collect information about your device and browsing activity, including IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data.
Technical Logs: Our infrastructure generates logs that may include IP addresses, request timestamps, API endpoints accessed, response codes, and performance metrics.
We may receive information about you from third parties, including:
In the course of providing professional services, we may process data on behalf of our clients ("Client Data"). This may include personal information about our clients' customers, users, or employees ("End User Data"). Our processing of Client Data is governed by our agreements with our clients, and our clients remain the data controllers for such data.
We use the information we collect for the following purposes:
Service Delivery:
Business Operations:
Website and Marketing:
NXGN Software builds solutions primarily on Cloudflare's global cloud platform. Our infrastructure utilizes:
By using our services, you acknowledge that data may be processed on Cloudflare's global network, which operates data centers in 310+ cities across 100+ countries. Cloudflare acts as a sub-processor for data we process on behalf of clients.
For information about Cloudflare's privacy practices and data processing, please see:
We engage the following categories of sub-processors:
| Category | Purpose | Location |
|---|---|---|
| Cloud Infrastructure | Hosting, compute, storage, CDN | Global (Cloudflare) |
| Payment Processing | Billing and invoicing | United States |
| Analytics | Website and service analytics | United States |
| Communication | Email delivery and support | United States |
| Security | Identity verification, threat detection | United States/Global |
A detailed list of sub-processors is available upon request for clients under contract. We will notify clients of material changes to our sub-processor list in accordance with our agreements.
For clients with data residency requirements, we can configure certain services to process and store data in specific geographic regions. Data localization options are available as part of our enterprise service agreements.
For individuals in the European Economic Area (EEA), United Kingdom, or Switzerland, we process personal data under the following legal bases:
Contractual Necessity: Processing necessary to perform our contractual obligations or take steps at your request before entering into a contract.
Legitimate Interests: Processing for our legitimate business interests, such as improving our services, marketing, and security, where these interests are not overridden by your rights.
Legal Obligation: Processing necessary to comply with legal requirements.
Consent: Where you have provided explicit consent to specific processing activities.
We do not sell personal information. We may share information in the following circumstances:
Service Providers and Sub-Processors: We share information with third-party service providers who perform services on our behalf, subject to contractual obligations to protect the information.
Clients: For End User Data processed on behalf of clients, we share information as directed by and in accordance with our agreements with those clients.
Legal Requirements: We may disclose information when required by law, legal process, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction.
With Your Consent: We may share information with your consent or at your direction.
NXGN Software is based in the United States. Information we collect may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate.
For transfers of personal data from the EEA, UK, or Switzerland to countries not deemed adequate by relevant authorities, we rely on:
Cloudflare, our primary infrastructure provider, maintains compliance with EU-US Data Privacy Framework, EU Standard Contractual Clauses, and the EU Cloud Code of Conduct.
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including:
Client Data is retained and deleted in accordance with our agreements with clients and their instructions.
We implement appropriate technical and organizational measures to protect information, including:
Our infrastructure leverages Cloudflare's enterprise security capabilities, including DDoS protection, Web Application Firewall (WAF), and Zero Trust access controls.
While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.
You may:
If you are located in the EEA, UK, or Switzerland, you have additional rights under GDPR/UK GDPR:
California residents have additional rights under the California Consumer Privacy Act and California Privacy Rights Act:
To exercise your rights, please contact us at privacy@nxgnsoftware.com. We will respond to requests within the timeframes required by applicable law. We may need to verify your identity before processing your request.
For End User Data processed on behalf of our clients, please contact the relevant client directly to exercise your rights, as they are the data controller for such data.
Our website uses cookies and similar technologies to:
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
We do not respond to Do Not Track signals at this time, as there is no industry standard for such signals.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information.
Enterprise clients may request execution of a Data Processing Agreement (DPA) that governs our processing of personal data on their behalf. Our standard DPA incorporates:
To request a DPA, please contact legal@nxgnsoftware.com.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. For clients under contract, we will provide notice in accordance with our agreements.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
NXGN Software
Email: privacy@nxgnsoftware.com
Legal Inquiries: legal@nxgnsoftware.com
For data protection inquiries from the EEA or UK, you may also contact our designated representative (details available upon request).
NXGN Software participates in Cloudflare's partner programs. As a partner, we build, deploy, and manage solutions using Cloudflare's platform on behalf of our clients. Our participation in these programs does not change our obligations to protect your information or our clients' data.
Some of our solutions incorporate artificial intelligence and machine learning capabilities. When we process personal data using AI/ML technologies:
In the event of a security incident affecting personal data:
This Privacy Policy constitutes part of NXGN Software's commitment to transparency and data protection.