NXGN Software
Effective Date: January 4, 2026 | Last Updated: January 4, 2026
This Privacy Policy applies to mobile applications published by NXGN Software and distributed through the Apple App Store, Google Play Store, and other application marketplaces (collectively, "Apps"). This policy explains how we collect, use, and protect information when you download and use our Apps.
For information about our professional services, enterprise solutions, and website, please see our main Privacy Policy.
Account Information: If our App requires account creation, we may collect your name, email address, and password.
User Content: Content you create, upload, or share within the App, such as notes, files, contacts, or other data depending on the App's functionality.
Communications: Messages you send to us through the App or related support channels.
Payment Information: If you make in-app purchases, payment processing is handled by the app store (Apple or Google). We do not directly collect or store payment card information.
Device Information: We may collect information about your device, including device model, operating system version, unique device identifiers, and mobile network information.
Usage Data: We collect information about how you interact with the App, including features used, actions taken, time spent, and crash reports.
Location Information: Some Apps may collect location data to provide location-based features. We will request your permission before collecting precise location data. You can disable location services in your device settings.
Diagnostics and Analytics: We collect crash reports, performance data, and analytics to improve App stability and functionality.
Our Apps may use third-party services that collect information. These services have their own privacy policies:
We use the information we collect to:
We do not sell your personal information. We may share information in these circumstances:
Service Providers: We use third-party service providers to help operate the App, including cloud hosting, analytics, and crash reporting. These providers are contractually obligated to protect your information.
Legal Requirements: We may disclose information if required by law, legal process, or government request.
Safety: We may disclose information when we believe it is necessary to protect the safety of users, the public, or our rights.
Business Transfers: If NXGN Software is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share information with your explicit consent.
Data collected through our Apps may be processed and stored on servers located in the United States and other countries where our service providers operate. Our primary infrastructure runs on Cloudflare's global network.
We implement appropriate security measures to protect your information, including:
While we take reasonable precautions, no method of electronic transmission or storage is 100% secure.
We retain your information for as long as:
When you delete your account or uninstall the App, we will delete or anonymize your information within 90 days, unless retention is required by law.
Account Data: You can access and update your account information through the App's settings.
Delete Account: You can request deletion of your account and associated data by contacting us at privacy@nxgnsoftware.com or through the App's settings (if available).
Device Permissions: You can control App permissions (location, camera, notifications, etc.) through your device settings.
Uninstall: You can stop all data collection by uninstalling the App.
EEA, UK, and Swiss Users: You have rights under GDPR including access, rectification, erasure, data portability, and the right to object to processing. Contact us at privacy@nxgnsoftware.com.
California Users: You have rights under CCPA/CPRA including the right to know, delete, and opt-out of sale (we do not sell data). Contact us at privacy@nxgnsoftware.com.
Our Apps are not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children under these ages.
If we learn we have collected information from a child under the applicable age, we will promptly delete it. If you believe a child has provided us with personal information, please contact us at privacy@nxgnsoftware.com.
By using our Apps, you consent to the transfer of your information to the United States and other countries where we or our service providers operate. We implement appropriate safeguards for international transfers, including Standard Contractual Clauses where required.
We may update this Privacy Policy periodically. We will notify you of material changes through the App or by other means. Your continued use of the App after changes take effect constitutes acceptance of the updated policy.
If you use NxGn Suite or NxGn CRM Apps:
Additional Data Collected:
Location Services: Used for check-ins, geolocation-based features, and location tagging. You can disable this in device settings.
Sync and Backup: Data may be synchronized across devices and backed up to our cloud services.
If you have questions about this Privacy Policy or our privacy practices:
Email: privacy@nxgnsoftware.com
Developer: NXGN Software (NxGn Technologies)
Website: https://nxgnsoftware.com
For general privacy inquiries, support requests, or to exercise your data rights, please email privacy@nxgnsoftware.com.
In accordance with Apple's App Store requirements, we confirm:
In accordance with Google Play requirements, we confirm:
For our full enterprise privacy policy covering professional services and B2B relationships, please visit nxgnsoftware.com/privacy.